Refund policy
Returns
At Modern Haven, we want you to shop with complete confidence. That’s why we offer a 30-day return policy from the date your order is delivered.
Return Eligibility
To be eligible for a return:
- The item must be unused, undamaged, and in the same condition you received it.
- The product must be returned in its original packaging.
- Proof of purchase or order confirmation is required.
To start a return, please contact us at support@modernhavenhome.com.
Once your return request is approved, we will provide detailed instructions on where to send your package. Returns sent without prior authorisation may not be accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@modernhavenhome.com.
Exchanges
The fastest way to receive a different item is to return the original product and place a new order.
If you need assistance with a replacement, our support team will be happy to help you choose the best option.
Shipping Information
We work with trusted domestic and international shipping partners to ensure your order arrives safely and on time.
Processing Time
Orders are typically processed and dispatched within 1–3 business days.
Estimated Delivery Times
- United States: 3–9 business days
- Canada: 4–10 business days
- International orders: Delivery times may vary depending on location and carrier.
All orders include tracking information so you can monitor your shipment at any time.
If you have any questions regarding shipping or tracking, please contact us at support@modernhavenhome.com.
Business Information
Modern Haven is operated by:
SUMMIT GLOBAL LLC
150 Washington Avenue, Suite 201
Santa Fe, NM 87501
United States
Contact Us
If you have any questions about this policy, please contact us at:
Our team aims to respond within 1–2 business days.